/* Ticket inbox, creation and conversations share one restrained visual system. */
.ticket-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 19rem;
    align-items: start;
    gap: 1.5rem;
}
.ticket-main,
.ticket-sidebar {
    min-width: 0;
}
.ticket-sidebar {
    display: grid;
    gap: 1.25rem;
}
.ticket-sidebar h2 {
    display: flex;
    align-items: center;
    gap: 0.5rem;
}
.ticket-sidebar .form-actions > .button {
    width: 100%;
}
.ticket-reference {
    color: var(--muted);
    font-size: 0.75rem;
    margin-bottom: 0.375rem;
}
.ticket-views {
    display: flex;
    flex-wrap: wrap;
    gap: 1.25rem;
    border-bottom: 1px solid var(--border);
    margin-bottom: 1.5rem;
}
.ticket-views a {
    padding: 0.75rem 0.25rem;
    border-bottom: 2px solid transparent;
    font-size: 0.8125rem;
    color: var(--muted);
}
.ticket-views a[aria-current='page'] {
    color: var(--ink);
    border-color: var(--accent);
    font-weight: 650;
}
.ticket-filters {
    padding: 1.25rem;
    margin-bottom: 1.75rem;
    align-items: end;
}
.filter-actions {
    display: flex;
    align-items: center;
    flex-wrap: wrap;
    gap: 0.75rem;
}
.ticket-list {
    overflow: hidden;
}
.ticket-row {
    display: flex;
    align-items: center;
    gap: 1.25rem;
    padding: 1.25rem;
}
.ticket-row:hover {
    background: var(--surface-soft);
}
.ticket-row + .ticket-row {
    border-top: 1px solid var(--border);
}
.ticket-row-main {
    flex: 1;
    min-width: 0;
}
.ticket-row-main > strong {
    display: block;
    font-size: 0.9375rem;
    font-weight: 600;
    overflow-wrap: anywhere;
}
.ticket-row-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 0.375rem 1rem;
    margin-top: 0.5rem;
    color: var(--muted);
    font-size: 0.6875rem;
    overflow-wrap: anywhere;
}
.ticket-row-trailing {
    display: grid;
    justify-items: end;
    gap: 0.5rem;
}
.ticket-row-trailing time {
    color: var(--muted);
    font-size: 0.6875rem;
}
.ticket-status {
    display: inline-flex;
    align-items: center;
    gap: 0.375rem;
    padding: 0.3rem 0.5rem;
    border: 1px solid var(--border);
    border-radius: 0.375rem;
    font-size: 0.6875rem;
    color: var(--muted);
}
.ticket-status.is-open {
    color: var(--green);
    background: var(--green-soft);
    border-color: transparent;
}
.ticket-status.is-waiting {
    color: var(--warning);
    background: var(--warning-soft);
}
.priority-flag {
    color: var(--red);
    font-weight: 650;
}
.support-guidance {
    padding-left: 1.125rem;
    margin: 0 0 1.5rem;
    display: grid;
    gap: 0.875rem;
    font-size: 0.8125rem;
    line-height: 1.65;
    color: var(--muted);
    list-style-type: square;
}
.ticket-main .chat-message {
    max-width: 95%;
}
.ticket-status-form {
    border-top: 1px solid var(--border);
    padding-top: 1.25rem;
    margin-top: 1.25rem;
}
.ticket-ai p {
    font-size: 0.8125rem;
    color: var(--muted);
    line-height: 1.7;
}
.ticket-rating {
    margin-top: 1.5rem;
}
.ticket-rating > p {
    font-size: 0.875rem;
    line-height: 1.7;
}
.rating-options {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    padding: 0;
    margin: 0;
    border: 0;
}
.rating-options legend {
    font-size: 0.8125rem;
    font-weight: 600;
    margin-bottom: 0.75rem;
}
.rating-options label {
    position: relative;
    display: grid;
    gap: 0.25rem;
    justify-items: center;
    padding: 0.625rem;
    border: 1px solid var(--border);
    border-radius: 0.5rem;
    cursor: pointer;
}
.rating-options input {
    position: absolute;
    opacity: 0;
    width: 1px;
    height: 1px;
}
.rating-options label:has(input:checked) {
    background: var(--accent-soft);
    border-color: var(--accent);
}
.rating-options label:has(input:focus-visible) {
    outline: 2px solid var(--accent);
    outline-offset: 2px;
}
.rating-options span {
    display: flex;
    align-items: center;
    gap: 0.375rem;
    font-size: 0.875rem;
}
.rating-options small {
    font-size: 0.625rem;
    color: var(--muted);
}
.support-stats {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 1rem;
    margin-bottom: 1.5rem;
}
.support-stats > * {
    padding: 1.25rem;
    min-width: 0;
}
.support-stats span {
    display: block;
    color: var(--muted);
    font-size: 0.75rem;
}
.support-stats strong {
    display: block;
    font-size: 1.5rem;
    margin-top: 0.5rem;
    overflow-wrap: anywhere;
}
.canned-response {
    display: flex;
    align-items: end;
    flex-wrap: wrap;
    gap: 0.75rem;
}
.canned-response > .field {
    flex: 1;
    min-width: min(100%, 12rem);
}
.chat-message--internal .chat-message-heading {
    color: var(--warning);
}
@media (max-width: 75rem) {
    .ticket-layout {
        grid-template-columns: minmax(0, 1fr);
    }
    .ticket-sidebar {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}
@media (max-width: 40rem) {
    .ticket-sidebar {
        grid-template-columns: minmax(0, 1fr);
    }
    .ticket-row {
        flex-wrap: wrap;
        gap: 0.75rem;
    }
    .ticket-row-main {
        flex-basis: 100%;
    }
    .ticket-row-trailing {
        display: flex;
        align-items: center;
        flex-wrap: wrap;
        gap: 0.75rem;
        flex: 1;
    }
    .support-stats {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }
}

/* Keep ticket context available without trapping long panels or mobile content. */
@media (min-width: 75rem) and (min-height: 50rem) {
    .ticket-sidebar {
        position: sticky;
        top: 1.5rem;
        max-height: calc(100dvh - 3rem);
        overflow-y: auto;
        overscroll-behavior: contain;
        scrollbar-gutter: stable;
    }
}